ProHosting migration
Frequently asked questions
PW Hosts is taking over ProHosting customer hosting services. This page answers the most common questions about the migration, billing, DNS, email, and support.
Schedule
Migration schedule
Current phase status at a glance
Nameserver and web migrations are complete. Email migrations are now taking place account by account.
For the latest timing and next steps for your account, please log in to the PW Hosts admin portal.
Any required mail client or DNS updates for your account will be listed in the PW Hosts admin portal.
If your account requires a coordinated cutover window, details will be posted in the admin portal so updates can happen at the right time and downtime stays to a minimum.
Highlights
What stays and what improves
Same monthly pricingYour current monthly hosting pricing will remain the same.
Lower domain pricing.com and .org renewals drop to $17/year; .net drops to $19/year.
More included featuresFree SSL, SFTP, improved WebMail, and automatic server failover.
FAQ
Common questions
Do I have to do anything?
If your DNS is not managed by ProHosting, you may need to update some DNS records, including mail server records. Check the PW Hosts admin portal for the exact values for your account.
After your email is migrated, you may need to update your mail client configuration (for example Outlook, Apple Mail, or Thunderbird) so it uses the new server settings. Those details will be available in the admin portal.
If you currently use FTP to manage your website, you should plan to use SFTP instead for secure file access. Connection details are available in the admin portal.
Everything else will be migrated without requiring anything from you.
When will the migration take place?
Nameserver and web migrations are complete. Email migrations are now in progress and are being scheduled account by account.
For the latest schedule and any next steps for your account, log in to the PW Hosts admin portal.
If your account requires a coordinated cutover window, timing details and instructions will be available in the admin portal.
How will I know when it is my turn to migrate?
Check the PW Hosts admin portal for the latest scheduling details and any required actions for your account.
Will my website experience downtime during the migration?
We aim for zero or minimal downtime during the migration. In most cases, your site will remain fully accessible.
If any downtime is required, usually due to DNS changes, it will be brief. Check the admin portal for timing details for your account.
Will my email experience any interruptions?
Email service should continue working normally during the migration. In rare cases, there may be a short delay in email delivery while DNS updates propagate, but no emails will be lost.
What happens if I do not update my DNS records in time?
If DNS updates are needed for your migration, the exact records and timing instructions will be available in the PW Hosts admin portal.
If DNS records are not updated in time, services will be lost and your website and/or email will break.
How will the migration affect my pricing?
Your current monthly hosting pricing will remain the same. Domain registrations and renewals will be cheaper.
| Domain | Old Price | New Price |
|---|---|---|
| .com | $25/year | $17/year |
| .net | $25/year | $19/year |
| .org | $25/year | $17/year |
How will I be billed?
Billing will occur mostly the same way as it does now. We will use PayPal to charge your cards on the 1st of the month.
You will see PW Hosting (PWHOSTI) on your charge instead of ProHosting. You will also be able to manage your billing directly in the new admin portal.
Can I pay by check?
Yes. If you are paying by check, make it payable to:
PW Hosting LLC
530 Mission Dr
Midway, UT 84049
Please include the domain name you are paying for on the check so we can apply your payment correctly.
Will I have to make any code changes?
No. Your code and databases will be migrated in a way that does not require any changes.
Will my old emails still be available?
Yes. Your old emails will still be available after the migration.
Will my login credentials change?
No. You will access the new admin portal using your current credentials to access ProHosting NetAdmin.
Where do I log in after the migration?
You will log in through the new PW Hosts admin portal at admin.pwhosts.com. Instructions will be provided before your migration.
Are we getting any new features due to the migration?
Yes. You will be getting many new features, including:
- Free SSL certificates for every domain, enabling HTTPS.
- Support for modern email protocols and security, including access from Android and iPhone devices.
- SFTP support.
- A new admin portal to more easily manage your domains and billing.
- Improved WebMail, File Manager, and Database Viewer.
- Automatic server failover, so sites should have better uptime.
Will my website files and databases be backed up?
Yes. We will perform full backups before migration to help ensure your data is safe and can be restored if needed.
What if something breaks after the migration?
Our support team will be available to quickly resolve any issues. While we do not expect problems, we will work with you to fix anything that does not behave as expected.
Can I opt out of the migration?
No. ProHosting services are being retired, so all customers must migrate to continue service.
Do I need to cancel my ProHosting account?
No action is required. Your account will be transitioned automatically as part of the migration.
Will my domain name stay the same?
Yes. Your domain name and ownership will not change.
Will my website IP address change?
Yes, in most cases your server IP address will change. This is normal and will be handled through DNS updates.
Are there any limits or changes to hosting plans?
Your current plan and resources will remain the same or improve. If there are any changes, we will communicate them clearly in advance.
Will my website be more secure after migration?
Yes. The new platform includes modern security improvements such as free SSL certificates, updated email security protocols, and more secure file transfer options.
How will support work?
Support will work the same way as it does now. You can email support@pwhosts.com to create a ticket, and we will reply.
You can also contact support through the new admin portal.
Can I contact support before my migration?
Yes. You can reach out anytime if you have questions or want to prepare in advance.
Still have questions?
Email support or check the admin portal for the latest account-specific migration schedule.
Email support@pwhosts.com