Full Terms of Use
1. Acceptance of Terms
These Terms of Use are a binding agreement between you and ProHosting regarding your access to and use of ProHosting websites, hosting accounts, servers, storage, FTP access, databases, email-related tools, support, and any related services. By visiting the website, opening an account, using the services, renewing service, submitting a support request, or allowing anyone else to use your account, you accept these Terms of Use, the Privacy Policy, the Acceptable Use Policy, the Anti-Spam Policy, and any plan-specific terms shown at the time of purchase.
If you use the services for a business, organization, or another person, you represent that you have authority to bind that party to these terms. If you do not agree, do not use the website or services.
2. Services and Account Eligibility
ProHosting provides web hosting plans intended for lawful websites, databases, file transfer, domain-related hosting, and related online projects. Service features vary by plan, including disk space, transfer, FTP logins, subdomains, MySQL databases, and anonymous FTP availability. Feature descriptions are not guarantees that every software package, traffic pattern, script, or use case will be supported.
You must provide accurate account, billing, domain, and support information. You are responsible for keeping your contact information current so that ProHosting can reach you about billing, security, abuse, service notices, renewals, and policy issues.
3. Account Security
You are responsible for all activity under your account, including activity by employees, contractors, users, customers, scripts, applications, compromised credentials, or third parties who gain access through your systems. You must protect passwords, FTP credentials, database credentials, control-panel credentials, application logins, and email accounts. You must promptly notify ProHosting at support@pwhosts.com if you suspect unauthorized access, compromise, malware, phishing, spam, data exposure, or other security issues.
You are responsible for maintaining secure website software, themes, plugins, libraries, scripts, file permissions, and configurations. ProHosting may suspend or restrict service when an account appears compromised or creates risk to the network, other customers, or the public.
4. Customer Content and Responsibility
You retain ownership of content you place on the service. You grant ProHosting the limited rights needed to host, store, transmit, cache, back up, display, secure, scan, troubleshoot, and otherwise operate the services for you. You are solely responsible for your websites, files, databases, applications, code, email content, customer data, logs, domain configuration, and all claims arising from them.
You represent that you have all rights and permissions needed for the content and data you host. You must provide your own privacy notices, cookie notices, terms, refund policies, security practices, and regulatory disclosures to your own visitors and customers when required by law.
5. Acceptable Use
You may not use the services for unlawful, harmful, abusive, deceptive, or disruptive purposes. Prohibited uses include malware, phishing, credential theft, botnets, unauthorized scanning, denial-of-service activity, spam, fraud, impersonation, harassment, threats, illegal content, child sexual abuse material, intellectual-property infringement, sale of illegal goods or services, privacy violations, or activity that damages ProHosting, other customers, networks, or third parties.
You may not attempt to bypass security controls, account limits, usage limits, billing systems, authentication systems, suspension controls, or network restrictions. You may not resell or assign service unless ProHosting gives written permission.
6. Resource Use and Fair Use
Hosting plans include defined storage, transfer, database, FTP, and subdomain allocations. Shared or managed infrastructure may also have practical limits on CPU, memory, process count, database load, inode count, mail volume, file operations, connection volume, backup load, and other resources. ProHosting may throttle, suspend, move, require an upgrade, or terminate accounts that degrade service quality, create security risk, or exceed reasonable use for the selected plan.
“Unlimited” or unmetered-style features, when offered, are subject to fair use, technical limits, abuse controls, and lawful use. Plan C lists unlimited subdomains, but this does not waive operational, DNS, security, software, or abuse limits.
7. Billing, Payments, Renewals, and Taxes
Prices are listed in United States dollars unless otherwise stated. You agree to pay all charges for the plan, renewal period, add-ons, setup, overages, recovery work, domain services, third-party services, taxes, and other fees you request or incur. Annual pricing may be calculated as twelve monthly payments unless a separate written agreement states otherwise.
You authorize ProHosting or its payment providers to charge your selected payment method for recurring fees and other authorized charges. You are responsible for payment failures, expired cards, chargebacks, bank fees, currency conversion costs, taxes, and inaccurate billing information. Service may be suspended or terminated for late, failed, disputed, or reversed payments.
8. Cancellations and Refunds
Cancellation requests must be sent to support@pwhosts.com and should include the account name, domain, plan, and requested cancellation date. You remain responsible for charges incurred before cancellation is confirmed. Unless ProHosting states otherwise in writing, fees for used service periods, setup work, domains, SSL certificates, dedicated resources, migration work, recovery work, add-ons, overages, support labor, payment processing costs, and third-party costs are non-refundable.
Refunds, credits, or service extensions, if provided, are discretionary unless required by law or by a written agreement signed by ProHosting.
9. Support
Support is available by email at support@pwhosts.com. Support requests should include your domain, plan, account identifier, relevant timestamps, error messages, screenshots when useful, and a clear description of the issue. ProHosting may provide best-effort assistance but does not guarantee support for every third-party application, script, plugin, theme, custom code, DNS provider, registrar, mail client, or external service.
10. Backups and Data Loss
You are responsible for maintaining independent backups of all websites, databases, email, files, credentials, configuration, and business records. ProHosting may create backups for operational purposes, but backups are not guaranteed, may be incomplete, may not be retained, may be overwritten, and may not be available for restoration. You should not use the service as your only copy of important data.
To the fullest extent permitted by law, ProHosting is not liable for data loss, corruption, deletion, unauthorized access, failed restoration, or business interruption.
11. Uptime and Service Changes
ProHosting works to provide reliable service, but hosting may be interrupted by maintenance, upgrades, abuse mitigation, security incidents, hardware failure, software failure, network issues, DNS issues, third-party providers, force majeure events, or customer configuration errors. No uptime, performance, deliverability, search ranking, revenue, compatibility, or data recovery guarantee is made unless a separate written service-level agreement applies.
ProHosting may modify, replace, suspend, discontinue, or limit features, plans, software versions, server configurations, control panels, pricing, or services when necessary for security, reliability, legal compliance, vendor changes, or business operations.
12. Domains, DNS, Email, and Third-Party Services
You are responsible for domain registration, renewal, DNS settings, nameserver configuration, registrar account security, email clients, and third-party services unless ProHosting expressly agrees to manage them. Domain expiration, DNS propagation, blacklist status, third-party outages, registry issues, and external provider policies may affect service and are not fully controlled by ProHosting.
Email transmission and receipt are not guaranteed. Spam filters, recipient servers, authentication records, blocklists, rate limits, message content, user complaints, and third-party rules can affect deliverability.
13. Intellectual Property
The ProHosting name, website design, graphics, text, layout, service descriptions, branding, and related materials are owned by ProHosting or its licensors and may not be copied, modified, or used except as allowed by law or written permission. You may not use ProHosting branding in a way that implies endorsement, partnership, or sponsorship without written approval.
14. DMCA, Abuse, and Legal Requests
Copyright, abuse, phishing, malware, spam, security, law-enforcement, and legal requests should be sent to support@pwhosts.com. Reports should include the affected domain or URL, evidence, timestamps, contact information, and any statements required by applicable law. ProHosting may remove content, disable access, suspend service, preserve records, disclose information, or take other action when appropriate or legally required.
15. Suspension and Termination
ProHosting may suspend, restrict, or terminate service with or without prior notice for non-payment, chargebacks, security risk, abuse complaints, legal risk, policy violations, inaccurate account information, resource abuse, network harm, or conduct that ProHosting reasonably believes may expose ProHosting, customers, users, or third parties to harm or liability.
After termination, ProHosting may delete or retain data according to operational, legal, backup, security, or billing needs. You should retrieve data before cancellation or termination whenever possible.
16. Disclaimers
The website and services are provided “as is” and “as available.” To the fullest extent permitted by law, ProHosting disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, error-free operation, security, availability, deliverability, compatibility, and data integrity.
17. Limitation of Liability
To the fullest extent permitted by law, ProHosting will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits; lost revenue; lost business; lost goodwill; lost data; security incidents; downtime; service interruptions; or cost of substitute services. ProHosting’s total liability for any claim will not exceed the amount you paid to ProHosting for the affected service during the three months before the event giving rise to the claim, unless applicable law requires a different limit.
18. Indemnification
You agree to defend, indemnify, and hold harmless ProHosting and its owners, employees, contractors, providers, vendors, and agents from claims, damages, liabilities, costs, and expenses arising from your content, account activity, violation of these terms, violation of law, infringement claims, privacy claims, security incidents caused by your systems or credentials, or disputes with your visitors, customers, users, or third parties.
19. Governing Law and Disputes
These terms are governed by the laws applicable to ProHosting’s principal place of business, without regard to conflict-of-law rules, unless mandatory consumer law requires otherwise. Before filing a claim, you agree to contact support@pwhosts.com and give ProHosting a reasonable opportunity to resolve the issue informally.
20. Changes to Terms
ProHosting may update these terms by posting revised terms on this page. Continued use of the website or services after changes are posted means you accept the updated terms. Material changes may also be communicated by email when practical.
21. Contact
Questions about these Terms of Use should be sent to support@pwhosts.com.
Full Privacy Policy
1. Overview
This Privacy Policy explains how ProHosting collects, uses, stores, shares, and protects information in connection with the website, hosting services, customer accounts, support requests, billing, security, and related operations. By using the website or services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
ProHosting may collect information you provide directly, including name, company name, email address, phone number, mailing address, domain names, account identifiers, billing details, support messages, abuse reports, technical requests, and communications with support.
ProHosting may collect service and technical information automatically, including IP addresses, login records, server logs, browser and device information, pages visited, referral URLs, timestamps, DNS information, bandwidth usage, disk usage, database usage, FTP activity, email-related metadata, error logs, security events, and diagnostic information.
ProHosting may process customer content that you upload, store, transmit, or configure through the services, including website files, databases, scripts, logs, email-related data, backups, and configuration files, to the extent needed to provide and secure the services.
3. How We Use Information
ProHosting uses information to provide hosting services, create and manage accounts, process payments, deliver support, troubleshoot issues, monitor performance, prevent abuse, secure systems, enforce policies, communicate service notices, maintain records, comply with legal obligations, respond to legal requests, and improve the website and services.
ProHosting may use technical and usage information to detect malware, phishing, spam, denial-of-service activity, unauthorized access, resource abuse, compromised credentials, software vulnerabilities, and other threats.
4. Billing and Payment Information
Payments may be processed by third-party payment providers. ProHosting may receive and store billing contact details, transaction records, invoice status, payment method metadata, and fraud-prevention information. ProHosting does not need to store full payment card numbers when handled by a payment processor. Payment providers process information under their own terms and privacy policies.
5. Cookies and Similar Technologies
The website may use cookies, local storage, server logs, analytics tools, security tools, and similar technologies to operate the site, remember preferences, understand usage, prevent fraud, secure sessions, and improve performance. You can control cookies through your browser settings, but disabling cookies may affect site functionality.
6. Sharing of Information
ProHosting may share information with service providers and vendors that help operate the business, including payment processors, data centers, network providers, domain registries and registrars, email providers, security vendors, analytics providers, backup providers, support tools, legal advisors, accounting providers, and fraud-prevention services.
ProHosting may disclose information when required by law, subpoena, court order, law-enforcement request, regulatory request, domain registry requirement, intellectual-property complaint process, abuse investigation, or when ProHosting believes disclosure is necessary to protect rights, safety, security, customers, networks, or the public.
ProHosting may transfer information in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.
7. Customer Websites and Visitor Data
Customers are responsible for privacy compliance for their own websites, applications, visitors, forms, cookies, analytics, mailing lists, databases, and customer data. ProHosting acts as a hosting provider and may process customer website data as needed to provide the services. Customers must provide their own privacy policy and obtain consents where required by law.
8. Data Retention
ProHosting retains information for as long as needed to provide services, manage accounts, collect payment, resolve disputes, maintain security, preserve backups, comply with law, enforce agreements, and keep business records. Retention periods vary based on the type of information and operational needs. Deleted account data may remain in backups or logs for a limited period before being overwritten or removed according to normal processes.
9. Security
ProHosting uses reasonable administrative, technical, and physical safeguards designed to protect information. No hosting environment, network, transmission, backup, or storage system can be guaranteed completely secure. You are responsible for secure passwords, software updates, access controls, permissions, application security, and independent backups.
10. International Transfers
Information may be processed in the United States or other locations where ProHosting, its providers, infrastructure, or vendors operate. Data protection laws may differ from those in your location. By using the services, you understand that information may be transferred and processed outside your state, province, or country.
11. Your Choices and Rights
You may request access, correction, deletion, or export of certain account information by contacting support@pwhosts.com. ProHosting may need to verify your identity and may retain information where required or permitted for billing, security, legal, backup, dispute, fraud-prevention, or operational purposes.
You may opt out of non-essential promotional communications by using the instructions in those messages or contacting support. Service, billing, security, legal, and account notices are not promotional and may still be sent.
12. Children’s Privacy
The services are not directed to children under 13 and are not intended for use by children without appropriate consent and supervision. ProHosting does not knowingly collect personal information from children under 13 through its own website. Customers are responsible for age-related compliance on their own hosted websites.
13. Sensitive Data
You should not submit sensitive personal information to ProHosting unless necessary for the service or legally required. Customers who host regulated data, including health, financial, government, payment-card, children’s, or other sensitive data, are responsible for ensuring the selected service is appropriate and for obtaining any required written agreements before placing that data on the service.
14. Do Not Track
Some browsers send “Do Not Track” signals. Because there is no consistent industry standard for responding to these signals, the website may not respond to them. You can manage cookies and tracking tools through browser settings and other privacy controls.
15. Changes to this Privacy Policy
ProHosting may update this Privacy Policy by posting a revised version on this page. Continued use of the website or services after the updated policy is posted means you accept the revised policy.
16. Privacy Contact
Privacy questions and requests should be sent to support@pwhosts.com.